Privacy Policy

Last updated: February 2026

Avera Pilates is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information that is reasonably necessary to provide our services. This may include:

•      Name, date of birth, and contact details (email address, phone number, address).

•      Health information, including medical history, injuries, and pregnancy status, collected via health screening forms.

•      Payment information (processed securely through third-party payment providers — we do not store card details).

•      Booking history, attendance records, and class preferences.

•      Emergency contact details.

•      Communications you send to us, including enquiries and feedback.

We only collect sensitive information, such as health information, with your consent and where it is necessary to safely provide our services.

2. How We Collect Your Information

We collect personal information directly from you when you:

•      Register as a client or create an account on our booking platform.

•      Complete health or intake forms prior to participating in classes.

•      Make a booking or purchase a membership or class pack.

•      Contact us by phone, email, or in person.

•      Subscribe to our mailing list or follow us on social media.

We may also collect information from third parties, such as our booking software provider, where you have authorised this.

3. How We Use Your Information

We use your personal information to:

•      Provide, manage, and improve our Pilates services.

•      Process bookings and payments.

•      Ensure your safety and tailor instruction to your health needs.

•      Communicate with you about bookings, promotions, and studio updates.

•      Comply with legal and regulatory obligations.

•      Respond to your enquiries and feedback.

We will not use your personal information for any purpose that is unrelated to our services without your consent.

4. Marketing Communications

With your consent, we may send you newsletters, promotional offers, and updates about Avera Pilates. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

•      Third-party service providers that assist us in operating our business (e.g., booking platforms, payment processors, email marketing tools), who are bound by confidentiality obligations.

•      Government or regulatory bodies where required by law.

•      Emergency services where we reasonably believe disclosure is necessary to protect your health, safety, or welfare.

Where we share information with overseas providers (for example, cloud-based software providers), we take reasonable steps to ensure those providers handle your information in accordance with the Australian Privacy Principles.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include:

•      Password-protected systems and software.

•      Secure payment processing through accredited providers.

•      Restricted access to personal information on a need-to-know basis.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, information is securely deleted or de-identified.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that it be corrected if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

8. Health Information

Health information is classified as sensitive information under the Privacy Act 1988 (Cth). We handle it with additional care and will only collect, use, or disclose it with your consent and for the purpose of safely delivering our services. Health forms are kept securely and accessed only by relevant instructors and staff.

9. Cookies and Website Data

Our website may use cookies and similar technologies to improve functionality and analyse usage. You can disable cookies through your browser settings, though this may affect certain features of our website. We do not use cookies to collect personally identifiable information without your knowledge.

10. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance. We take all complaints seriously and will investigate and respond within a reasonable timeframe.

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

•      Website: www.oaic.gov.au

•      Phone: 1300 363 992

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be made available at our studio and on our website. We encourage you to review this policy periodically.

Contact Us

For any questions about these Terms and Conditions or our Privacy Policy, please contact:

Avera Pilates

Email: sarah@averabilates.com.au

Address: Murralinga Place, Mount Eliza, VIC 3930, Australia

Website: www.averabilates.com.au